Refund Policy

This Refund Policy explains how refunds and reversals are handled on Bilalsadasub.

1. Automatic Reversals

If your wallet is debited for a transaction that ultimately fails at the network or biller, the debited amount is automatically reversed to your wallet in real time. You do not need to open a ticket for automatic reversals.

2. Pending or Delayed Transactions

Some transactions (for example, certain electricity or cable payments) may show as pending while we await confirmation from the provider. Pending transactions are resolved as either successful delivery or an automatic wallet reversal, usually within a short period.

3. Wallet Funding

If you fund your wallet but the balance does not reflect within 10 minutes, contact support with your payment reference number and we will investigate and credit confirmed payments.

4. Non-Refundable Situations

• Transactions delivered successfully to the number, meter, or account you provided
• Errors caused by incorrect recipient details entered by you (e.g. wrong phone number or meter number)
• Exam e-pins and similar one-time codes that have already been issued or viewed

Please confirm all details carefully before submitting a purchase.

5. How to Request Help

For any transaction you believe was charged in error, contact our support team with your transaction reference. Our team is available 24/7.

6. Contact

Reach us at Hi@bilalsadasub.com or on WhatsApp at 2348147252232.

This document is a starting template and should be reviewed by qualified legal counsel before publication.